Manage customer returns, doorstep QC pickups, non-QC returns and product exchanges through one connected reverse logistics platform. Create return shipments manually or generate the replacement and reverse pickup together with one click.
When a customer requests an exchange, MultiTransitEdge lets you create the fresh forward shipment and the reverse pickup together. Choose a return with doorstep QC or without QC, then manage both shipment movements through one connected workflow.
Create a new forward shipment from your warehouse for the replacement item.
Generate the customer-to-warehouse reverse shipment at the same time.
Select doorstep product verification or a simple pickup without verification.
Track the replacement shipment and return pickup from one place.
Forward replacement + reverse pickup
Fresh product dispatched from the warehouse to the customer.
Original product collected from the customer and returned to the warehouse.
Product exchange availability, QC parameters and pickup serviceability depend on the selected courier partner, product category, route and agreed workflow.
Size issues, fit concerns, colour differences, quality complaints and product-selection mistakes can lead to frequent returns. MultiTransitEdge helps brands manage these reverse pickups with QC, non-QC and exchange options.
Manage returns and exchanges caused by size, fit, colour, fabric or style-related concerns.
Handle wrong-size returns, fit issues, colour mismatch and product-condition checks at pickup.
Reduce return risk through agreed checks for product type, quantity, visible condition and packaging.
Manage return requests for damaged packaging, wrong variants, leakage or visible quality concerns.
Support return pickups for wrong models, missing accessories, damaged products or compatibility issues.
Handle returns for wrong size, colour, damaged packaging, product mismatch or customer preference.
QC checks can be configured around agreed product details such as size, colour, quantity, visible condition, tags, accessories and packaging, subject to courier capability and serviceability.
Create a return or exchange, choose QC or non-QC pickup, track the reverse shipment and receive the product back at your warehouse.
The customer raises a return or exchange request because of size, fit, colour, quality or product-related concerns.
Select a standard non-QC pickup, doorstep QC return or one-click product exchange workflow.
The courier collects the product and, where selected, verifies agreed details before accepting the return.
The picked-up product moves from the customer location back toward your warehouse through the selected courier network.
The return is delivered to your warehouse for inspection, refund processing, inventory update or exchange completion.
A fresh replacement moves from your warehouse to the customer while the original product is collected and returned through a linked reverse shipment.
Create QC returns, non-QC pickups and linked exchange shipments through one reverse logistics workflow.
Understand how return pickups, doorstep QC, non-QC reverse shipments and product exchanges work with MultiTransitEdge.
Manage standard returns, doorstep QC pickups and one-click product exchanges through one connected reverse logistics platform.
