Our NDR specialists contact customers through voice calls and WhatsApp, verify courier delivery remarks, record customer confirmation and coordinate genuine reattempts—helping ecommerce brands recover more deliveries before shipments return to origin.
An NDR, or Non-Delivery Report, is generated when a courier marks a shipment as undelivered. Before raising another attempt, the actual reason must be verified.
Sometimes the issue is genuine. Sometimes the delivery remark does not match what happened on the ground.
We do not raise blind reattempts. Every NDR is checked with the customer before the courier partner is asked to attempt delivery again.
The failed-delivery remark and shipment status enter our NDR workflow.
Our team calls the customer to understand what happened during the delivery attempt.
A message is sent for confirmation, updated address details or preferred delivery timing.
We identify whether the remark is genuine, incorrect or caused by customer-side information.
The customer confirms availability and the recorded call supports the reattempt request.
The verified request is shared with the courier partner and followed until the next action.
Our operations team connects with the customer, verifies the delivery requirement and shares the confirmed action with the courier partner—helping the next attempt happen with accurate information.
A structured recovery process helps businesses act faster, verify every failed-delivery reason and reduce avoidable return-to-origin shipments.
Reattempts are raised only after the customer confirms availability and delivery intent.
Recorded calls provide clear proof of customer confirmation and requested action.
Incorrect, disputed or incomplete delivery remarks are identified before further action.
Customers can quickly confirm delivery timing, address corrections and reattempt requests.
Verified delivery instructions are shared with the courier partner without unnecessary delay.
Recover more genuine deliveries before shipments move into return-to-origin processing.
Let MultiTransitEdge manage customer calling, WhatsApp follow-ups, delivery remark verification and courier coordination while your team focuses on growing the business.
